Frequently Asked Questions
Find answers to common questions about billebox. Can't find what you're looking for? Contact our support team.
Pricing & Plans
Why is billebox free?
BillEBox is currently priced at $0 per month. There is one ordinary account and signup path for everyone.
Can billebox pricing change?
BillEBox is $0 per month today. We do not promise that pricing can never change; any future material pricing change would require at least 30 days' advance notice.
Are there any hidden fees?
BillEBox currently charges $0 per month. A saved payment card is used to pay your biller and is not a BillEBox subscription charge.
What about payment processing fees?
BillEBox currently adds no product fee for making a payment. Your biller, bank, or payment provider may apply its own terms or fees.
Getting Started
How long does it take to set up?
Most users complete the setup process in under 5 minutes. Bill discovery typically takes 1-2 days as our AI scans your accounts.
What bills can billebox manage?
billebox can manage virtually any bill - utilities, credit cards, loans, subscriptions, insurance, and more. If it has a due date, we can track it.
Can I control which bills to automate?
Yes! You have complete control. Choose to automate some bills while manually approving others. Set up custom rules and preferences for each biller.
Security & Privacy
Is my data secure?
We encrypt data in transit and at rest and use access controls around sensitive information. We do not claim SOC 2 certification; see the Security page for the current posture.
How do you protect my banking credentials?
When a biller workflow requires credentials, they are encrypted with customer-specific AWS KMS keys and used only for the requested account workflow. Connections can be revoked.
What happens if there's a security breach?
We have comprehensive incident response procedures in place. In the unlikely event of a breach, we would immediately notify affected users and take all necessary steps to secure accounts and investigate the incident.
How often do you perform security audits?
Security controls and monitoring are maintained today. Formal SOC 2 audits and independent penetration testing are planned work, not certifications or audits we claim to have completed.
Can I export or delete my data?
Yes, you have full control over your data. You can export all your data at any time and request complete deletion of your account and all associated data through our support team.
Support & Contact
How quickly will I receive a response?
Email hello@billebox.com. We will respond as soon as possible; no public response-time or around-the-clock support commitment currently applies.
Do you offer custom enterprise solutions?
BillEBox is one ordinary consumer product and does not publish a separate enterprise offering.
Can I schedule a product demo?
Contact hello@billebox.com to ask about a product walkthrough.
Do you have an API for developers?
BillerAPI provides the developer API used by BillEBox. Visit billerapi.com for its documentation and sandbox.
Still Have Questions?
Our support team is here to help. Get in touch and we'll respond as soon as possible.